These Terms & Conditions explain the rules, responsibilities, limitations, and expectations that apply when you visit the Pergola Installer website, request a quote, schedule a consultation, communicate with our team, or use our pergola installation, maintenance, repair, and outdoor living services.
Last Updated: 2026
By accessing our website, submitting a quote request, contacting Pergola Installer, scheduling a consultation, or using our services, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.
These terms apply to all website visitors, customers, property owners, business owners, contractors, and authorized representatives who interact with Pergola Installer.
Pergola Installer provides pergola-related services, which may include consultation, project review, site visits, estimates, installation support, maintenance, repair, upgrades, and outdoor living project coordination.
Any quote, estimate, price range, or project recommendation provided by Pergola Installer is based on the information available at the time it is prepared. Final pricing may change after a site visit, measurement confirmation, material selection, engineering review, permit requirements, scope changes, or unexpected jobsite conditions.
Quotes are not guaranteed until all project details are confirmed in writing and accepted by both parties. Pergola Installer reserves the right to correct pricing errors, update estimates, or revise proposals when necessary.
Customers are responsible for providing accurate project information, access to the property, correct measurements when requested, and any known details that may affect the project.
Pergola Installer may offer phone consultations, virtual reviews, in-person site visits, or project appointments. Appointment times are scheduled based on availability and may be affected by weather, traffic, jobsite conditions, emergency service needs, or other business circumstances.
If you need to cancel or reschedule an appointment, please contact us as soon as possible. We reserve the right to reschedule appointments when necessary.
Some projects may require a deposit, design fee, consultation fee, material payment, permit-related payment, or progress payment before work begins. Payment amounts, timing, and accepted payment methods will be explained in the project proposal, invoice, or written agreement.
Work may not begin until required approvals and payments are received. Failure to make required payments may delay the project schedule or result in cancellation of the project.
Any changes to the project scope, product selection, dimensions, design, accessories, installation conditions, materials, or timeline may affect pricing and scheduling.
Change requests must be reviewed and approved before they become part of the project. Pergola Installer may require written approval and additional payment before completing revised or additional work.
Pergola projects may require permits, approvals, engineering documents, HOA approval, landlord approval, building owner approval, or compliance with local building rules. Requirements vary by city, state, property type, project size, and local authority.
Unless clearly stated in a written agreement, the customer is responsible for confirming permit requirements and obtaining approvals from local authorities, property managers, HOAs, landlords, building owners, or other required parties.
Pergola Installer is not responsible for unknown, hidden, or pre-existing property conditions that are not visible during the initial review. These may include structural issues, drainage problems, electrical issues, underground utilities, weak foundations, damaged surfaces, improper framing, or unsafe installation areas.
If unexpected conditions are discovered, additional work, pricing changes, timeline changes, or third-party services may be required.
Product availability, material options, finishes, accessories, colors, and specifications may change based on supplier availability, manufacturer updates, shipping delays, or market conditions.
Pergola Installer will make reasonable efforts to provide accurate product information, but colors, textures, finishes, and product appearances may vary slightly from website images, samples, renderings, or photos.
Images, renderings, diagrams, product photos, project photos, and website content are provided for general informational and promotional purposes only. They may not show the exact final result of your specific project.
Final project appearance depends on selected materials, property conditions, dimensions, installation requirements, weather exposure, and approved project scope.
By submitting your contact information, calling us, emailing us, requesting a quote, booking a consultation, or otherwise providing your contact details, you authorize Pergola Installer to contact you by phone, text message, or email regarding your inquiry, quote, appointment, project, service updates, customer support, and related business communication.
Consent to receive calls, text messages, or emails is not required as a condition of purchasing any products or services. You may choose not to receive marketing communications from us at any time.
Pergola Installer may use SMS text messaging to communicate with customers, leads, and website visitors who provide their phone number. Our SMS program may include messages related to quote requests, appointment scheduling, consultation reminders, project updates, service follow-ups, estimate questions, customer support, promotional offers, and other pergola-related business communication.
By providing your mobile phone number and agreeing to receive text messages, you consent to receive SMS messages from Pergola Installer at the phone number provided. Message frequency may vary depending on your inquiry, appointment, project status, or communication with our team.
You can opt out of SMS messages at any time by replying STOP to any text message from us. After you send STOP, we may send a confirmation message that you have been unsubscribed, and you will no longer receive marketing text messages from us unless you opt in again.
For help or support, you may reply HELP to a text message from us, call us at (908) 772-8189, or email us at [email protected].
Message and data rates may apply. Your mobile carrier may charge you for SMS messages depending on your wireless plan. Pergola Installer is not responsible for any messaging or data charges applied by your carrier.
Mobile carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission from your mobile carrier and network operator.
Our SMS program is intended for users who are 18 years of age or older. By opting in to receive SMS messages, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.
Your privacy is important to us. Please review our Privacy Policy for more information about how we collect, use, and protect your information: https://pergolainstaller.com/privacy-policy.
You agree to use our website only for lawful purposes. You may not misuse the website, attempt to interfere with its operation, submit false information, copy website content without permission, or use the website in a way that could harm Pergola Installer or other users.
All website content, text, graphics, designs, layouts, logos, images, service descriptions, and other materials displayed on the Pergola Installer website are owned by or licensed to Pergola Installer unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, or use our website content for commercial purposes without written permission.
Our website may include links to third-party websites, maps, platforms, payment tools, communication tools, or other external services. Pergola Installer is not responsible for the content, policies, security, accuracy, or practices of third-party websites or services.
Any warranty or service guarantee will be limited to the terms stated in the applicable written agreement, manufacturer warranty, invoice, or project documentation. Different products, materials, parts, motors, electronics, finishes, and labor may have different warranty terms.
Pergola Installer does not guarantee that every product or service will be suitable for every property, weather condition, building type, or customer expectation unless specifically agreed in writing.
To the fullest extent permitted by law, Pergola Installer will not be liable for indirect, incidental, special, consequential, or punitive damages arising from website use, project delays, third-party services, product availability, weather conditions, property conditions, or circumstances outside our reasonable control.
Our total liability for any claim related to a project or service will be limited to the amount paid to Pergola Installer for the specific service giving rise to the claim, unless otherwise required by law.
Pergola Installer is not responsible for delays caused by weather, shipping issues, supplier delays, permit delays, inspection delays, labor availability, customer delays, material shortages, accidents, emergencies, acts of government, or events outside our reasonable control.
Cancellation and refund eligibility may depend on the project stage, materials ordered, custom work completed, permits, design work, scheduling, labor preparation, and written agreement terms.
Custom materials, special orders, design work, drawings, permit-related work, completed services, and deposits may be non-refundable once work has started or materials have been ordered.
Our collection, use, storage, and protection of personal information is described in our Privacy Policy. By using our website or services, you also agree to the practices described in our Privacy Policy.
You can review our Privacy Policy here: https://pergolainstaller.com/privacy-policy.
Pergola Installer may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services after updates means you accept the revised terms.
If you have questions about these Terms & Conditions, our website, SMS messages, or our services, please contact us using the details below.